Your Ultimate Guide to Royal Mail Tracking Services

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When it comes to sending parcels and important documents, Royal Mail is a trusted service in the UK and beyond. To ensure that your packages reach their destination safely and on time, Royal Mail offers a variety of tracking services. This guide will walk you through everything you need to know about these tracking options, from how they work to the benefits they provide.

What is Royal Mail Tracking?

Royal Mail tracking allows senders and recipients to monitor the progress of their parcels at various points during transit. By using unique tracking numbers, customers can see when a package has been dispatched, is in transit, and when it has been delivered. This transparency helps reduce anxiety about lost or delayed items and enhances overall customer satisfaction.

Types of Royal Mail Tracking Services

Royal Mail offers several tracking services to suit different needs:

1. Royal Mail Tracked 24 and Tracked 48

  • Royal Mail Tracked 24: This service aims to deliver parcels the next working day, including Saturdays. It provides real-time tracking updates and confirmation upon delivery.
  • Royal Mail Tracked 48: This option is slightly slower, aiming for delivery within two to three working days, also including Saturdays. It offers the same tracking features as Tracked 24.

Both services include SMS or email notifications, ensuring that both the sender and recipient are kept informed.

2. Royal Mail Special Delivery Guaranteed

For urgent and valuable items, this service guarantees next-day delivery by 1 pm. Special Delivery Guaranteed includes:

  • Tracking throughout the journey.
  • Proof of delivery, including a signature.
  • Compensation for loss or damage, up to a certain value.

This service is ideal for sending important documents or high-value items where timely and secure delivery is crucial.

3. Royal Mail Signed For

This service is useful for items that do not need full tracking but still require proof of delivery. The recipient must sign for the parcel upon receipt, and the sender can check online to confirm delivery. However, it does not provide step-by-step tracking.

How to Use Royal Mail Tracking Services

Using Royal Mail tracking services is straightforward. Here’s how to make the most of it:

Sending a Tracked Parcel

  1. Choose the Right Service: Select the tracking service that best meets your delivery needs.
  2. Prepare Your Parcel: Pack your item securely and affix the correct postage label, including the tracking barcode.
  3. Drop Off: Take your parcel to a Royal Mail post office or arrange for a collection.
  4. Track Your Parcel: Use the unique tracking number provided on your receipt to monitor your parcel’s progress online via the Royal Mail tracking page or app.

Tracking a Parcel

  1. Obtain the Tracking Number: The sender should provide you with the tracking number.
  2. Visit the Tracking Page: Go to the Royal Mail website or use their mobile app.
  3. Enter the Tracking Number: Input the tracking number to see the status and location of your parcel.

Benefits of Using Royal Mail Tracking Services

Using Royal Mail’s tracking services offers several advantages:

  • Peace of Mind: Knowing the location of your parcel at all times reduces anxiety over potential losses or delays.
  • Accountability: Both sender and recipient can verify that a parcel has been delivered, adding a layer of accountability.
  • Customer Satisfaction: Businesses can improve their customer service by providing accurate delivery information and ensuring timely deliveries.
  • Compensation: Services like Special Delivery Guaranteed offer compensation in the event of loss or damage, providing financial reassurance.

Common Issues and Solutions

While Royal Mail tracking services are reliable, users may occasionally encounter issues such as:

  • Tracking Number Not Recognized: This can occur if the tracking number is entered incorrectly. Double-check the number and try again.
  • No Updates Available: There may be a delay in updates due to high volumes of parcels. If no updates are available after 48 hours, contact Royal Mail customer service.
  • Parcel Not Delivered on Time: If a parcel is delayed beyond the expected delivery window, check for service disruptions on the Royal Mail website and contact customer service for assistance.


Royal Mail tracking services provide a valuable tool for both senders and recipients, ensuring transparency, security, and peace of mind. Whether you’re sending a critical document or a birthday gift, choosing the right tracking service can make all the difference in ensuring your parcel arrives safely and on time. Make sure to utilize these services effectively to benefit from their full potential.

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