Tracking Your Wish Orders: A Step-by-Step Guide

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Wish, an online shopping platform known for its diverse and affordable product range, has become a popular choice for shoppers around the world. While the appeal of bargain shopping is high, keeping track of your orders can sometimes be a bit challenging. This step-by-step guide aims to simplify the process, ensuring you can track your Wish orders with ease.

Step 1: Log into Your Wish Account

The first step in tracking your Wish order is to log into your account. Visit the Wish website or open the Wish app on your smartphone. Enter your email address and password, then click on the “Log In” button. If you don’t have an account yet, you’ll need to create one using the same email address you used for your order.

Step 2: Navigate to Your Order History

Once you are logged in, you will be directed to the home page of your Wish account. To find your order, locate and click on the “Order History” tab. On the website, this is usually found by hovering over your profile icon at the top right corner. On the mobile app, you can access this by tapping the menu icon (three horizontal lines) and selecting “Order History” from the menu.

Step 3: Select the Order You Want to Track

In your Order History, you will see a list of all the items you have purchased. Each entry includes basic details like the item name, order date, and order status. Find the specific order you want to track and click on it. This will open a detailed view of the order.

Step 4: Check the Order Status

Once you are in the detailed view, you can see the current status of your order. Common statuses include:

  • Processing: Your order has been received and is being prepared for shipment.
  • Shipped: Your order has been shipped and is on its way to you.
  • Delivered: Your order has arrived at the specified delivery address.
  • Refunded: Your order has been canceled and refunded.

Step 5: View the Tracking Information

If your order status is “Shipped”, you will see a tracking number associated with your package. Click on the tracking number to view more detailed tracking information. This link will typically redirect you to the courier’s website where you can see the real-time status of your shipment.

Step 6: Monitor Your Delivery Progress

On the courier’s tracking page, you can monitor the progress of your delivery. The page will display key milestones such as when the package left the warehouse, its transit locations, and its estimated delivery date. Keep an eye on these updates to know when to expect your package.

Step 7: Troubleshoot Common Issues

If you encounter any issues with tracking your order, here are some common solutions:

  • Tracking Number Not Found: Sometimes, it takes a few days for the tracking information to be updated on the courier’s website. Check back after 24-48 hours.
  • Order Delays: Delays can happen due to various reasons like customs processing or logistical challenges. If the estimated delivery date has passed, contact Wish support for assistance.
  • Lost Packages: If the tracking information shows that your package was delivered but you haven’t received it, check with your neighbors or local post office. If you still can’t find it, file a report with Wish support.

Step 8: Contact Wish Support if Necessary

If you are unable to resolve your issue through the tracking information, the next step is to contact Wish support. Go to the Help Center on the Wish website or app, and submit a request detailing your issue. Include your order number and any relevant details to expedite the process.


Tracking your Wish orders doesn’t have to be a complicated process. By following these steps, you can easily keep tabs on your purchases and ensure a smooth shopping experience. Remember to check your Order History regularly and utilize the tracking information provided. Happy shopping!

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