How to Troubleshoot Common FedEx Tracking Problems

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In the fast-paced world of logistics, tracking shipments has become an indispensable tool for businesses and individuals alike. FedEx, one of the world’s leading courier delivery services, offers a robust tracking system to monitor the movement of packages from sender to recipient. However, like any technology, the FedEx tracking system may encounter occasional issues. In this guide, we’ll explore some common FedEx tracking problems and provide troubleshooting tips to ensure a seamless shipping experience.

1. Invalid Tracking Number

One of the most common issues encountered by FedEx users is entering an incorrect or invalid tracking number. Before troubleshooting any other problems, double-check the tracking number provided by the sender. Ensure that all digits are entered correctly, without any spaces or special characters.


If you suspect the tracking number is incorrect, reach out to the sender and request the accurate information. Alternatively, if you’re the sender, verify the tracking number on your shipping receipt or confirmation email.

2. Delayed Tracking Updates

Customers often rely on timely tracking updates to monitor the progress of their shipments. However, delays in tracking information can occur due to various factors such as network congestion, technical glitches, or delays in package scanning at transit points.


Patience is key when dealing with delayed tracking updates. Allow some time for the system to catch up, as packages may still be in transit despite the lack of real-time updates. If the delay persists beyond a reasonable timeframe, contact FedEx customer service for assistance.

3. “No Information Available” Error

Encountering a “No Information Available” error message can be frustrating, especially when you’re eager to track your package’s whereabouts. This error typically occurs when the tracking number is valid, but the system has yet to receive or update information about the shipment.


Wait for a few hours and try tracking your package again. In many cases, this error resolves itself as the system updates with the latest information. If the problem persists for an extended period, contact FedEx customer support for further assistance.

4. Missing or Inaccurate Tracking Details

Sometimes, FedEx tracking may display incomplete or inaccurate information, leading to confusion for both senders and recipients. This could include missing scan events, incorrect delivery statuses, or outdated tracking data.


In instances of missing or inaccurate tracking details, it’s advisable to contact FedEx customer service for clarification. Provide them with your tracking number and any relevant details to help expedite the resolution process. Additionally, you can request a trace on your package to investigate its current location and status.

5. Technical Issues with the FedEx Website or Mobile App

Occasionally, technical glitches or maintenance activities may impact the functionality of the FedEx website or mobile app, resulting in accessibility issues or errors when attempting to track shipments.


If you suspect that technical issues are affecting your ability to track packages, try accessing the FedEx tracking system through alternative channels. This could include using a different web browser, accessing the mobile app on a different device, or contacting customer service for assistance.


while FedEx’s tracking system is generally reliable, occasional problems may arise that require troubleshooting. By following the solutions outlined above, you can effectively address common FedEx tracking issues and ensure a smoother shipping experience for both senders and recipients. Remember to exercise patience and persistence, and don’t hesitate to reach out to FedEx customer support for assistance when needed.

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