How to Track Your Shopee Orders Easily and Effectively

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Online shopping has revolutionized the way we purchase goods, providing convenience, variety, and competitive pricing right at our fingertips. Shopee, one of the leading e-commerce platforms in Southeast Asia and Taiwan, has become a go-to destination for millions of shoppers. However, after placing an order, the anticipation of waiting for your package can be both exciting and stressful. Fortunately, Shopee offers several ways to track your orders easily and effectively. Here’s a step-by-step guide to ensure you stay updated on your Shopee deliveries.

1. Track Through the Shopee App

The Shopee mobile app provides a seamless way to keep tabs on your orders. Follow these steps:

  1. Open the Shopee App: Launch the app on your mobile device and log in if you haven’t already.
  2. Go to ‘Me’: Tap on the “Me” icon at the bottom right corner of the screen.
  3. Select ‘To Ship,’ ‘To Receive,’ or ‘Completed’: These sections categorize your orders based on their status. Choose the appropriate section to find the order you want to track.
  4. Click on the Order: Tap on the specific order you want to track. This will open a detailed view of the order status and tracking information.
  5. View Tracking Details: Scroll down to find tracking details, including the courier service used and the tracking number. Click on “Track” to see the real-time status of your package.

2. Track Via the Shopee Website

If you prefer using a desktop or laptop, you can track your orders through the Shopee website:

  1. Visit Shopee’s Website: Go to and log into your account.
  2. Access ‘My Purchases’: Hover over your profile picture in the top right corner and click on “My Purchases.”
  3. Select the Order: Navigate to the order you wish to track and click on it to view details.
  4. Check the Tracking Information: Just like in the app, you will find the tracking number and the current status of your shipment. Click on the tracking number for more detailed information.

3. Use the Courier’s Tracking System

Sometimes, you might want to use the courier’s own tracking system for more detailed updates:

  1. Copy the Tracking Number: From your Shopee order details, copy the tracking number.
  2. Visit the Courier’s Website: Go to the official website of the courier handling your delivery. Common couriers include J&T Express, Ninja Van, and DHL.
  3. Enter the Tracking Number: Paste the tracking number into the tracking section on the courier’s site to get the latest updates directly from the source.

4. Enable Shopee Notifications

Stay ahead with real-time updates by enabling notifications on the Shopee app:

  1. Go to ‘Me’: Open the Shopee app and tap on “Me.”
  2. Access Settings: Tap on the gear icon (Settings) at the top right corner.
  3. Select ‘Notifications’: Ensure that notifications for order updates are turned on. This way, you’ll receive alerts about your order status, including shipping and delivery updates.

5. Contact Shopee Customer Service

If you encounter any issues or discrepancies with your order tracking, Shopee’s customer service is always ready to help:

  1. Go to ‘Help Center’: In the Shopee app or website, navigate to the Help Center.
  2. Choose ‘Live Chat’ or ‘Email’: You can opt for live chat for immediate assistance or send an email detailing your issue.
  3. Provide Necessary Details: Have your order number and tracking number ready to help the customer service team assist you more efficiently.


Tracking your Shopee orders is straightforward and can be done through various methods depending on your preference. Whether you use the Shopee app, website, courier’s tracking system, or enable notifications, staying informed about your package’s journey ensures peace of mind. And if anything goes awry, Shopee’s customer service is there to assist. Happy shopping!

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